FAQ

Q: How can I book a service?
A: You can contact us to book a service any time of the day by using email (info@aats.nl) or telephone (+31615002804).

Q: How long will the driver wait for us to clear customs?
A: The driver will normally wait for 60 minutes after the arrival time of the flight.

Q: How do we find the driver after our flight arrival?
A: Our drivers will meet their passengers at the meeting point unless other arrangements were made.

Q: How are we able to recognize our driver?
A: Drivers will hold a sign with the passenger name written on and help with baggage.

Q: What will we do if we can not find our driver?
A: The airport can be VERY crowded at times, therefore if you cannot see your driver please call, on +31615002804.

Q: What happens if the flight is delayed?
A: All flight arrival times are checked with the airline. Should you arrive early or late (no matter how late!) there will still be a driver to meet you at no extra charge.

Q: What methods of payment do you accept?
A: We accept all major Credit Card payments and cash payments.

Q: How long is the trip between the airport & Amsterdam?
A: The total trip time between airport terminal & Amsterdam takes from 25-40 minutes depending on time of day and traffic conditions.

Q: What happens if I need to make a cancellation or amendment?
A: You can make any cancellation or amendment without costs by calling us in time.